Questions we hear before every project.
Straight answers, including what the assistant does not do. Missing something? Write to us.
Will it say something wrong or make things up?
It is built to answer only from the information you give it about your business. It does not invent prices or promises. If something is not in your information, it says it will check with you. Like any AI it can still make a mistake, so we test it with you before any customer sees it, and every conversation is saved in a sheet you own, so you can read it.
Does it replace my team?
No. It takes the repeat questions and the after-hours messages, so your team can spend its time on the customers who need a person.
What if a customer wants to talk to a real person?
The assistant stops answering, and you get an alert on your Telegram. You take over. When you are done, you switch the assistant back on with a short message.
Do customers know they are talking to an AI?
Yes. The assistant says so in its first reply, and anyone can ask for a person at any time.
Which channels and languages does it work in?
WhatsApp, Messenger and Instagram, in English and Maltese. It also understands voice notes and photos. Voice notes in Maltese work, but are not perfect, especially in noisy places.
Can it book appointments?
Yes, into your Google Calendar. It checks when you are free, offers times and confirms the day and time. It does not take payments or sign contracts.
Do I have to give you my passwords?
No. We set everything up with you, in person or on a video call, on your own accounts. We never ask for your passwords, and you can remove our access at any time.
How is my customers' data handled?
Under a written data agreement. The assistant runs on a server in the EU (France). Some of the services it uses, such as the AI service, Meta and Google, are based outside the EU. Details are in our privacy policy.
What do you need from me to start?
Information about your business: services, prices, opening hours and the questions customers ask most. Plus access to your calendar and your channels, which you give us yourself.
How much does it cost, and how long does it take?
It depends on your channels and how much information the assistant needs. We give you a fixed quote after a short conversation, so there are no surprises. There is no price list on this page because every business is different.
Can it send follow-up or reminder messages on WhatsApp?
Not yet. WhatsApp charges for messages a business starts, and has strict rules about them. Right now the assistant answers customers who write to you first.